FREQUENT QUESTIONS


I HAVE TO CHANGE OR CANCEL MY RESERVATIONS

¿How much and how do I do it? The ticket is not transferable, can be corrected only names that are misspelled.
To make a cancellation, please call our customer service (502) 2380-9494.

¿WHAT ARE THE CHARGES FOR EXCESS BAGGAGE?

If you exceed the number of pounds allowed, you can pay for luggage $ 1 per extra pound and are subject to availability and space in the aircraft. see our baggage policies

¿HOW I CAN TO CHECK IN FOR MY FLIGHT?

Please be in our counters on departure 90 minutes before your flight..

¿I CAN BRING MY PET ON BOARD TAG AIRLINES?

No, TAG Airlines are not allowed to travel with pets.

¿I CAN MAKE A RESERVATION BY PHONE?

If you prefer, you can call our customer service number: (502) 2380-9494.

¿WHERE I CAN FIND SEAT MAPS AND TECHNICAL INFORMATION ABOUT TAG AIRLINES FLEET?

Go to our fleet section where you can find all the information.

¿I CAN MAKE AN ADVANCE PURCHASE OF EXCESS BAGGAGE?

Excess of baggage fees can only be paid at the airport. TAG Airlines can not guarantee that excess baggage is carried out. The transportation of excess baggage is at our discretion, and subject to the prescribed load and aircraft.

¿HOW I CAN CHANGE A FLIGHT FOR ONE PERSON ON THE RESERVATION?

If your booking contains more than one passenger and will not change the flight for everyone on the reservation, please call our customer service.
If calling from Guatemala City check: 2380-9494
Outside the country + (502) 2380-9494

¿WHAT DOCUMENTS DO I NEED TO TRAVEL?

If you are a foreign passport only if you are a Guatemalan can travel with DPI or passport. Belize is not valid travel passport only with DPI.

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